Contact Us
Got a question about a casino not on Gamstop, spotted something out of date on one of our reviews, or want to flag a new site for us to look at? This is where you get in touch with the Non Gamstop Casinos team.
What we can help with
Non Gamstop Casinos is an independent research and comparison site covering casinos not on Gamstop, so most messages we receive fall into a few categories. Knowing which one applies to you helps us point you in the right direction faster:
- Corrections and updates — an offer has changed, a brand has closed, or a detail on one of our pages no longer matches what the operator is showing
- General questions — how our ratings work, what "not on Gamstop" actually means, or how a specific payment method works at these sites
- Suggestions — a new casino not on Gamstop you think we should review, or a feature you'd like to see on the site
- Feedback on the site itself — anything from broken links to unclear wording
What we can't do is intervene in a dispute between you and an individual casino, process withdrawals, or manage your account with any operator listed on this site — those matters sit with the casino itself, since Non Gamstop Casinos is a comparison resource and not a gambling operator.
Before you write in
A few things are already covered elsewhere on the site and might save you a message:
- For background on our review process, ranking criteria and how we assess payment methods, bonuses and licensing, see our guide to non Gamstop casinos in the UK
- If your question is about self-exclusion, gambling limits or where to find support, our Responsible Gambling page has the details
- For how Non Gamstop Casinos operates, our editorial approach and how we're funded, visit About Us
- Questions about how the site works, cookies, or the legal basis for the content we publish are addressed in our Terms and Conditions
How we handle your message
We read every message that comes in, but we're a small editorial team rather than a customer service desk, so replies aren't instant. Here's roughly what to expect once you get in touch:
- Your message reaches our editorial inbox, where it's read and sorted by topic
- Corrections and factual queries are prioritised, since accuracy on offers and terms matters most to readers comparing casinos not on Gamstop
- If your query is about a specific operator's account, deposit or bonus terms, we'll point you back to that casino's own support team, as they're best placed to resolve it
- General feedback and site suggestions are logged for review when we next update the relevant page
A note on independence and commission
Non Gamstop Casinos may earn a commission when readers click through to a casino from our site and sign up. This applies to any of the operators featured across our pages, including those covered in our reviews of the best casinos not on Gamstop. Commission never decides where a brand ranks or what we say about it — our ratings are based on the same research process for every site, paid partnership or not. If you think an offer or rating needs a second look, that's exactly the kind of message we want to receive.
Reminder before you play anywhere
Casinos not on Gamstop operate outside the UK's self-exclusion scheme, which means the usual Gamstop block doesn't apply there. That's useful information for readers researching their options, but it also means the responsibility for setting your own limits sits with you. Gambling should always be for over-18s only, and if you'd rather explore support tools or exclusion options, our Responsible Gambling page is a good place to start before you contact us about anything else.