Technology
Slack has seen a massive surge in users during coronavirus pandemic
The coronavirus pandemic has had a huge impact on the working lives of people across the world. Some have taken pay cuts, some have lost their jobs, and many livelihoods are still at risk.
But as more and more people work from home under government recommendation, there are also companies that have seen the opposite happen.
Slack is one of them.
On Wednesday night, the CEO of the instant messaging platform, Stewart Butterfield, took to Twitter to describe how recent weeks have affected the company.
My day job (also: night job) is CEO of Slack, a publicly traded company with investors to whom I am a fiduciary, 110k+ paying customers of all sizes, and thousands of employees I care about very, very much. The last few weeks have been ??? Here’s what it’s been like. [Thread]
— Stewart Butterfield (@stewart) March 26, 2020
The thread Butterfield posted is a long one, chronicling how the situation unfolded from early March — and, interestingly, how the number of Slack users sky-rocketed.
On Tuesday. March 10, Slack hit 10 million simultaneously connected users. After that, it quickly passed the 10.5 million and 11 million milestones.
Tuesday: More signs of demand surge. 1,597 days after hitting 1M *simultaneously connected* users in Oct ‘15 (see https://t.co/G6DeO1W08a) we pass ten million. 6 days later: 10.5M, then 11.0M. Next day, 11.5M. This Monday, 12M. Today 12.5M. ? pic.twitter.com/GPaKF3VgOr
— Stewart Butterfield (@stewart) March 26, 2020
Butterfield also shared three charts, from March 12, 16, and 23, chronicling the number of “newly created teams on Slack which we believe to be for workplaces.”
You can see the massive spike in the second week of March, as more and more companies began encouraging staff to work from home.
And now we saw evidence of a huge increase in demand. This was March 12, so the ultimate impact wasn’t yet clear. But we could see it in, e.g., this chart of newly created “work teams”. (The first chart from March 12. For context, same chart but four days and 11 days later.) pic.twitter.com/FZozm9ITs8
— Stewart Butterfield (@stewart) March 26, 2020
He also went on to compare Slack’s growth in recent weeks with its growth in the second half of 2019, saying that the company added 5,000 customers in Q3 and Q4 combined, but had added 9,000 in Q1 this year alone.
Butterfield ended the thread with an offer — for workers “on the frontlines fighting COVID-19” to use the service for free.
And if you’re on the frontlines fighting COVID-19, we will do anything we can. Use it for free, ask us for advice. Email [email protected]. We are profoundly grateful for all you are doing. ?❤️?
— Stewart Butterfield (@stewart) March 26, 2020
COVID-19, the disease caused by coronavirus, has infected over 416,000 people worldwide. Over 18,500 people have died.
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