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Instacart crash leaves furious customers waiting hours for deliveries

Published

6 years ago

on


instacart shopper suv
Instacart’s network crashed late
Sunday.
Instacart

  • Instacart‘s
    network crashed late Sunday, leaving customers waiting hours
    for food deliveries that never arrived. 
  • “I waited close to 6 hours for my order before
    canceling it,” one customer tweeted. “The worst service
    ever.”
  • Some customers said they were unable to cancel orders
    that were automatically rescheduled to the middle of the night
    or the following day. 
  • The network issue has since been resolved, and impacted
    customers can now cancel or reschedule their orders, according
    to someone with knowledge of the company’s outage.

Dozens of Instacart customers are furious after a network outage
left them waiting all night for food deliveries that never
arrived. 

“Do NOT subscribe to Instacart,” Mick Weidner wrote
on Twitter. “They screwed up my order yesterday. I tried to
contact them in multiple ways. I tried to cancel my subscription
and was told I can’t. So I resubmitted my order and it appears
that the order didn’t process. Terrible company!”

Another customer tweeted:
“I waited close to 6 hours for my order before canceling it.
T
he worst service ever.”

Instacart confirmed the outage on Twitter, writing, “Our
site is currently experiencing technical difficulties. We are
actively working on the issue and apologize for the
inconvenience.”

Dozens of people took to social media to complain that the
company never directly notified customers of the outage. Several
said they were unable to reach Instacart’s customer service when
their orders failed to arrive. Some said their orders were
automatically rescheduled to the middle of the night or the next
day.

“I ordered Instacart t
oday to be delivered in
two hours,” one customer tweeted.
“They never showed up, didn’t notify me or anything. I log in to
check status and they postponed it to tomorrow from 9-11 am when
I’ll be at work. I’m furious. No response back to my
complaint.”

On Monday morning, some customers said they still hadn’t heard
anything from Instacart about the outage or what would happen to
their missing deliveries. 

The outage also impacted Instacart employees who fill and deliver
shoppers’ orders.

“I am a shopper and was stuck at the grocery store from 6
p.m. to 8:30 p.m. last night,” Stephanie Abene tweeted.
“Due to the outage, I was never able to checkout and deliver a
very difficult and substitution heavy order to my customer. I
want to be compensated for my time and the inconvenience.”

The network issue has since been resolved, and impacted
customers can now cancel or reschedule their orders, according to
someone with knowledge of the company’s outage.

Here’s what customers are saying on Twitter about the
incident:

 

 

 

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