Technology
How to cancel MoviePass if you’re having trouble with button
Screenshot
-
Many MoviePass subscribers are complaining they can’t
cancel their subscriptions because the cancel button on the app
isn’t working. -
But there’s a simple solution they may not be
considering. -
Many subscribers aren’t choosing from an option in the
“Reason for cancellation” drop-down menu. Instead, they think
they only have to write in the text box their reason, but
that’s optional. -
The drop-down menu is required in order to
cancel.
Movie-theater subscription service MoviePass can’t catch a break,
and it just made some significant
changes to try and bounce back. But many subscribers are
either hovering their finger over the cancel button or have
already hit it.
But hitting that button hasn’t worked for some.
Dozens of subscribers have taken to Twitter to complain that the
cancel button “isn’t working” on the MoviePass app. But their
troubles may boil down to a simple
misunderstanding. Some complain the app crashes when
they try to hit the cancel button, and I can’t help with that.
But for many others, there is an easy solution.
In almost all of the instances I’ve seen on Twitter where
people are complaining they can’t cancel, there was a common
theme: they couldn’t press the button, even if they wrote in the
provided box why they were leaving the service for
good.
But writing in the box is actually optional. Users don’t
have to write anything. But they do have to select from
the drop-down menu above that text box why they are canceling,
based on the provided options.
Some people who posted screenshots on Twitter along with
their complaints had written in the box, but had not
selected an option from the drop-down menu. That’s a required
field, and when users try to hit the cancel button, they get a
warning if they haven’t chosen an option from that menu
yet.
Hey @MoviePass , your app isn’t letting subscribers cancel citing a “reason for canceling” issue when I’ve written it already. It completely disables the cancel button.
— Danielle (@DanniCakes6) July 29, 2018
@MoviePass_CS How do I cancel my subscription? The button on Android/popular phone is not able to be pushed since there is a menu over it. I and others have tried multiple times. Please help, thank you. pic.twitter.com/RTt4s54DvD
— Jacob Patrick (@jacobpatrick) July 31, 2018
@MoviePass I sold my stock and I tried to cancel my subscription after being an advocate.(even with time left on it) A surge price that almost matches the monthly price, unacceptable. Blocking from seeing a movie the last straw. I can’t click on the button, how else can I cancel? pic.twitter.com/FspeSMfjJu
— Jacob Patrick (@jacobpatrick) July 31, 2018
For clarification: To cancel MoviePass, hit the account button on
the home screen; then choose “Account Details”; then go to “Plan
& Billing Info”; next to where it says what your monthly plan
is, there will be a “Cancel” button; hit that and you will be
brought to the “Cancel Subscription” page; here, you must click
the “Reason for cancellation” drop-down menu and select from the
given options; then you can choose to write a reason or not, it’s
up to you; and then you can finally press that “Cancel
Subscription” button on the bottom.
If you’ve tried these steps and still can’t canel
your MoviePass subscription, email the author at
[email protected] with the steps you’re taking and what
happens.
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