Technology
Have a Tesla over-the-air update disaster? Try these reboots.
Christmas came early for Tesla owners with a “holiday” update that added new features and tools to the software system controlling the electric vehicles.
But with new features like more voice commands, TRAX music-making, Twitch video streaming, Camp Mode, and new games like Stardew Valley and backgammon comes the inevitable errant Tesla whose computer just won’t update.
Tesla with its screen-based driving system is known for its quick and painless over-the-air updates. It’s similar to downloading and installing a new operating system on a smartphone. While connected to your WiFi, the car downloads and updates to a new version in about 30 minutes, bringing a slew of new features and changes to the driving experience. But sometimes things get sticky.
Guys I have a problem I can’t drive my Tesla because it’s going through an update what is 10 gigabytes big and with Australia’s internet it’s estimating 17 hours so I’m stuck so I’m just going to drive my petrol car
— ./; (@CHAZZx44) December 22, 2019
Any tips for a @Tesla #Model3 stuck at downloading update. I got the notice to install it which I did. Now it shows downloading software update 100% . Been like that for hours now. Tried a reboot but no luck
— Derek Rasina (@DerekRasina) December 24, 2019
Got some connectivity at the moment but now the update download is stuck halve way. Did both soft & hard reset but no joy… Is this going to be the same as the famous buggy Windos <Ctrl><Alt><Del>? pic.twitter.com/5GlxW8AEHT
— bitmanEV (@bitmanEV) December 25, 2019
The last big update before this one was Version 10 out at the end of September, and sure enough, issues came up then, too.
Both annoying and nerve wrecking! I had an update stuck for 2 days once, it completed and then wnt back half way again. Twice. Have you tried calling Customer Service? Not sure if you could “brick” with restart, but calling them might be best. They helped me with my stuck update.
— Tesla Owners of MoCo, MD (@TeslaOfMoCo) October 10, 2019
But the good news is there’s always customer support a phone call away and even some tricks you can do yourself.
I never tried to drive it while it was updating.
If your stuck, I recommend calling support.
Mine continued after I did a hard reboot, but I did it under a bit of stress, thinking that I could brick the car.
Call support and tell us how it goes please !
— TeslaOwnersDFW (@LuvMyModel3) December 26, 2019
Rebooting is a bit like holding down a bunch of buttons on an iPhone and praying when (if!) it restarts it’s sorted itself out. On a Tesla there are various reboots from soft to hard, some that can be configured while driving, and others that risk “bricking,” or shutting down the computer system for good. Reddit Tesla pages and Tesla forums are filled with advice to restart your car and force it to work, dammit!
One poster lists four different ways to reboot:
1) Hold down both scroll wheels – reboots the touchscreen, This corrects problems with navigation, backup camera, and the infotainment system. This can be done while driving.
2) Hold down both buttons over the scroll wheel. This reboots the instrument cluster. It corrects some problems with the IC, but I don’t recall which ones. This can also be done while driving albeit you briefly lose the instrument cluster information.
3) Hold down both buttons over the scroll wheel while pressing the brake pedal. This is a deeper reboot than the previous one. Obviously, you can’t do this while driving.
4) Power down the car and turn it back on. This is done with the e-Brake power off setting from the touch screen. Wait two minutes and then press the brake pedal to turn the car back on. This procedure actually removes power from parts of the car and can correct hardware glitches, for example a non-functioning Autopilot camera.
For some drivers, the latest holiday update hasn’t even popped up on their screens yet. This toggling trick is a way to manually get the update to show up on the car.
Sometimes life with a Tesla is a bumpy ride for entirely different reasons. Like a loose wire that sends things, well, haywire.
My parent’s @Tesla wouldn’t open with app or keycard tonight. Literally a brick in a parking lot, had to call customer service and get it towed. Tow truck guy shows up, says he tows a LOT of Teslas. “I hate this car”
— Serena Dai (@ssdai) December 24, 2019
The problem was a loose cable that needed to be tightened. My dad asked which one it was so that he could do it in the future, but he was told that’s something only Tesla service centers could do.
— Serena Dai (@ssdai) December 26, 2019
At this point, Tesla owners are getting used to a refrain common for other digital devices: “Have you tried turning it off and on?”
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