Google confirms Pixel 3 disappearing texts bug, says fix coming ‘soon’

Drew Angerer/Getty Images

• Pixel 3 users have reported that their messages started
  disappearing after updating to the latest November 5 update for
  Pixel devices. 
• Google
  has acknowledged the issue, and says it will roll out a fix
  “soon.”
• It isn’t clear yet whether lost messages will be replaced
  with the upcoming software fix.

Pixel 3 users have recently reported via several threads
on Reddit
that their text messages are disappearing from their smartphones.

People reported that entire histories of their text messages had
disappeared. One user reported “I had 2 years of messages that
had transferred over from my OG Pixel to my new Pixel 3 and no
problems at all. Now they are just gone, despite restarting,
uninstall/install updates, take out sim, and chat with Google
help.” 

The culprit could have something to do with the latest November 5
Android update, according to
Android Police. 

Google confirmed the issue to Business Insider.

“We recently discovered a bug affecting SMS/MMS on a small number
of Pixel 3s and are rolling out a fix soon,” a Google
spokesperson said.

Indeed, the issue doesn’t seem to be as widespread as some other
issues that others have reported, like
photos disappearing after taking them.

Business Insider asked the Google representative if the fix will
replace the lost/disappeared messages, but has yet to hear
back. 

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