Technology
Apple Store sales system down on iPhone XS release day
APApple’s newest phones, the iPhone XS and iPhone XS Max, went on sale on Friday.
One way to make sure you get the latest iPhone or Apple Watch on launch day is to reserve the new phone through the Apple Store app, and then head to a physical Apple store to pick it up. Apple’s improved reservation system is one reason why Apple’s famous launch lines seemed to be shorter this year than in previous years.
One problem, though — Apple’s reservation system is down in at least some of its retail store locations, according to a slew of reports on social media. Even some people who prepaid for their phones in the app say that they’ve been unable to get their hands on it.
Hey, @apple I’ve been sitting at your store for over an hour with computers down! Great launch day….
— HamSquad (@HamSquad) September 21, 2018
Apple Store systems down. Can’t pick up phones today at University even if prepaid.
— Steven Sinofsky (@stevesi) September 21, 2018
@Apple ‘s web processing is down, so we are all twiddling our thumbs in the store. no organization. great job guys ?
— Malcolm Flex (@abrorisade) September 21, 2018
I’m first in the pick-up line at this Apple store, but the system is down. Rioting likely to start soon as there are now about 20 people behind me with the 1 pm crowd coming soon.
— Matthew Miller (@palmsolo) September 21, 2018
We’ve reached out to Apple for more information and will update this post when it becomes available.
Email the author at [email protected].
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