Incident.io helps your team communicate better during outages

After that, Incident.io automatically creates a separate channel about the specific issue with the current date. Once again, you can interact with the service from the chat box in Slack or click on buttons. For instance, you can assign an issue to someone, add a summary, escalate the issue and more.

And because it’s a Slack channel, people can discuss the issue in that channel as well. This way, all information remains available in the same place. When you add people to an ongoing incident, they receive a summary from Incident.io so that they don’t have to ask unnecessary questions.

That information isn’t just restricted to Slack. Customers get their own Incident.io dashboard with a list of incidents. Each incident gets its own page with participants, a timeline of events. For instance, GitHub pull requests are automatically added to these timelines.

You can leverage this information to create a post-mortem post, share it with the team or your customers. Essentially, companies using Incident.io likely handle issues more gracefully and are more transparent about those issues. It should lead to a better experience for both team members and customers.