Delta website glitch won’t let some people buy tickets

A Delta Air Lines Airbus
A350.
Airbus

• The official website for Delta Air Lines suffered
  from a technical glitch that prevented certain passengers
  from buying tickets on Thursday.
• Complaints from various Delta customers indicated that
  there were several nonresponsive icons on the website’s
  purchase page that prevent tickets from being booked.
• In a statement, the airline apologized and said it is
  working to address the technical issue.

The official website for Delta Air Lines suffered from
technical issues that prevented certain passengers from
purchasing tickets on Thursday. 

One passenger complained that the website wouldn’t let her
select seats or complete the purchase of tickets, while another
said that the site wouldn’t allow her to enter her credit-card
information. 

According to accounts from various Delta customers, several
important icons on the website’s purchase page were
nonresponsive. This has led to a series of customer complaints on
the airline’s Twitter page.

Delta.com

Delta’s social media representatives apologized to customers and
offered to help them book tickets directly. 

The cause of the website glitch remains unknown.

“Delta is addressing an issue that select customers have
been encountering when attempting to purchase a ticket on
Delta.com,” an airline spokeswoman told Business Insider. “We
apologize for any inconvenience and suggest customers use the Fly
Delta app where full booking functionality is available.”

Business Insider was not able to replicate the issues
experienced by the passengers. We attempted to book tickets by
going directly through Delta’s website and via third-party
portals using two different browsers.