The pace of malicious hacks and security breaches is showing no signs of slowing down, and spend among enterprises to guard against that is set to reach...
On the heels of customer service company Zendesk announcing an acquisition to expand its omnichannel offering, one of the upstarts nipping at its heels has announced...
Warranties for purchased products is a $40 billion annual market. But in their current form, they are considered by some to be one of the bigger...
One of the bigger developments in customer services has been the impact of social media — both as a place to vent frustration or praise (mostly...
The best salespeople like to pride themselves on having both a sixth sense when it comes to closing a deal, and a healthy amount of persuasive...
Startups that are disrupting and unlocking the lucrative world of financial services continue to unlock big funding rounds for themselves. Today, Marqeta — which helps third...
Generation Investment Management, the firm co-founded by environmentalist and former Vice President Al Gore, was built on the premise of backing sustainable startups. Now, as the...
As we swing into the summer tourist season, a company poised to capitalise on that has raised a huge round of funding. GetYourGuide — a Berlin...
As Facebook pushes ahead with its strategy to consolidate more of the backend of its various apps on to a single platform, it’s also doing a...
The average enterprise today uses about 90 different software packages, with between 30-40 of them touching customers directly or indirectly. The data that comes out of...
