Apple has hardware issues with its iPhone X and 13-inch MacBook Pro

Getty/Carl
Court

• On Friday, Apple announced that two of its products — the
  iPhone X and the 13-inch MacBook Pro (non Touch Bar) — have known
  hardware issues.
• Apple said that some iPhone X screens do not respond or
  intermittently respond to touch.
• For the 13-inch MacBook Pro, Apple said some devices might
  have an issue that causes data loss or drive failure.
• Customers with eligible devices can have both issues fixed
  for free at an Apple retail store or with an Apple Authorized
  Service Provider.

On Friday, Apple announced that two of its products — the iPhone
X and the 13-inch MacBook Pro (non Touch Bar) — have known
hardware issues.
Bloomberg first reported on these issues after being posted
on Apple’s support pages on Friday.

Apple said that on some iPhone X devices,
display screens are experiencing
touch issues. Those issues include:

• The screen, or part of the screen, does not respond or
  responds intermittently to a user’s touch.
• The screen reacts even when a user hasn’t touched it.

The company said users with eligible iPhone X devices can have
their display modules replaced for free at one of its retail
stores or an Apple Authorized Service Provider.

According to the Bloomberg report, iPhone X users had been
complaining about touch issues online for months. Also,
interestingly, the iPhone X was on the market for less than one
year after being discontinued in September following the release
of the iPhone XS and iPhone XR.

A similar touchscreen issue crept up in 2016 with the iPhone 6
Plus. To repair the problem back then, however, Apple charged
it’s customers $149.

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Apple also confirmed that its 13-inch MacBook Pro (non Touch Bar)
sold between June 2017 and June 2018 might have an issue that
causes data loss or drive failure.

The company said affected laptops could be serviced at one of its
retail locations or an Apple Authorized Service Provider for free
as well. To know if your MacBook Pro needs to be serviced, you’ll
need to enter your device’s serial number on
Apple’s support page.

Apple did not immediately respond to Business Insider’s request
for comment.