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Microsoft pulls latest Windows 10 update after users’ files disappear

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6 years ago

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Microsoft's latest Windows 10 update hasn't gone as planned.
Microsoft’s latest Windows 10 update hasn’t gone as planned.

Image: raymond wong/mashable

2016%2f09%2f16%2f8f%2fhttpsd2mhye01h4nj2n.cloudfront.netmediazgkymde1lza3.c1888By Karissa Bell2018-10-06 18:27:08 UTC

Microsoft’s latest Windows 10 update hasn’t gone as planned.

The company has temporarily pulled the Windows 10 October 2018 Update after reports the new software deleted some users’ files.

It’s a pretty serious issue, and one Microsoft hasn’t said much about, though it’s been widely reported on Reddit and support forums, according to The Verge. 

“We have paused the rollout of the Windows 10 October 2018 Update (version 1809) for all users as we investigate isolated reports of users missing some files after updating,” the company wrote on a support site.

It’s not clear how long the current “pause” will be in effect, but the company notes it will provide an update when the software is ready (and hopefully bug free). In the meantime, Microsoft advises anyone who has manually downloaded the update, but hasn’t yet installed it, to wait until the next update becomes available before installing. As for the unlucky people who have already lost files due to the update, Microsoft is suggesting they call the company’s customer support.

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