How to cancel MoviePass if you’re having trouble with button

Screenshot

• Many MoviePass subscribers are complaining they can’t
  cancel their subscriptions because the cancel button on the app
  isn’t working.
• But there’s a simple solution they may not be
  considering.
• Many subscribers aren’t choosing from an option in the
  “Reason for cancellation” drop-down menu. Instead, they think
  they only have to write in the text box their reason, but
  that’s optional.
• The drop-down menu is required in order to
  cancel.

Movie-theater subscription service MoviePass can’t catch a break,
and it just made some significant
changes to try and bounce back. But many subscribers are
either hovering their finger over the cancel button or have
already hit it.

But hitting that button hasn’t worked for some.

Dozens of subscribers have taken to Twitter to complain that the
cancel button “isn’t working” on the MoviePass app. But their
troubles may boil down to a simple
misunderstanding. Some complain the app crashes when
they try to hit the cancel button, and I can’t help with that.
But for many others, there is an easy solution.

In almost all of the instances I’ve seen on Twitter where
people are complaining they can’t cancel, there was a common
theme: they couldn’t press the button, even if they wrote in the
provided box why they were leaving the service for
good. 

But writing in the box is actually optional. Users don’t
have to write anything. But they do have to select from
the drop-down menu above that text box why they are canceling,
based on the provided options.

Some people who posted screenshots on Twitter along with
their complaints  had written in the box, but had not
selected an option from the drop-down menu. That’s a required
field, and when users try to hit the cancel button, they get a
warning if they haven’t chosen an option from that menu
yet.

For clarification: To cancel MoviePass, hit the account button on
the home screen; then choose “Account Details”; then go to “Plan
& Billing Info”; next to where it says what your monthly plan
is, there will be a “Cancel” button; hit that and you will be
brought to the “Cancel Subscription” page; here, you must click
the “Reason for cancellation” drop-down menu and select from the
given options; then you can choose to write a reason or not, it’s
up to you; and then you can finally press that “Cancel
Subscription” button on the bottom.

If you’ve tried these steps and still can’t canel
your MoviePass subscription, email the author at
[email protected] with the steps you’re taking and what
happens.

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